Reviews
At Magic Roofing, we believe in doing things right! So we really do care! Every time a customer leaves feedback, we listen. To gather real customer feedback, we use an independent review platform: We Love Reviews. Read below what some of our customers had to say about Magic Roofing.
You can use the form below to leave your own review. If you are not 100% satisfied with your experience with us, please contact our General Manager Matthew Marquez directly to help resolve the situation. Please contact him at 505-324-1094 or by email at matt@magicroofing.com
Reviews
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- 04/22/2023
So far experience has not panned out as expected. When quoted I was left with the understanding they were a couple weeks out. After I paid they said they would call me to put me on the schedule in a couple days. It has been weeks later and I am not on the schedule and my last conversation stated that they were 6 months out. They were kind enough to come out and do a roof repair on the new HVAC install (that has now completely blown off by the wind). Again this was caused by their staff informing me that it would be okay to go ahead and get the HVAC done before the roof came and it wouldn't be a problem. Per a phone call that happened the week I got the HVAC, that was false information and it should have been coordinated to occur at the same time. They have my money, hope the review doesnt mean my work takes longer or is less quality. I picked them for reputation and an exceptional price but so far im..topless and sunburned.
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- 04/10/2023
The maintenance done on our roof was done very well, and quick once they got to us. Communication could be better, from the office and also whoever is to schedule the work. I called every weeks to get our quote and then for a month or more, after getting our quote to see if we were scheduled. I was told that "Larry" had the schedule and she would call me the next day. That happened several times. I never did hear from " Larry", or back from the office. (I was starting to feel like maybe they just didn't want to do the work and was about to call other companies for quotes.) The roofer called me when they were already at my house to do the work. He was very friendly and professional.
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- 11/19/2021
IT HAS BEEN A ROCKY ROAD FROM A CUSTOMER SERVICE STANDPOINT. THERE IS ABSOLUTELY NO COMMUNICATION WITH THE CUSTOMER. I LIKE THE PART OF THE ROOF THAT'S FINISHED BUT CAN'T SEEM TO GET AN ANSWER REGARDING THE UNFINISHED PORTION. ALSO THERE ARE DIVOTS IN My STUCCO ON THE UNFINISHED SIDE, LEFT BY THE LADDER LEANING AGAINST IT. I remain hopeful for a resolution
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- 10/16/2019
*the project was to be completed by OCT 1, now it is the 16th and still waiting for the drywall damage to be repaired, but now I am out of time. * the siding install was done very well and organized * I like the new roof, but not sure of the crickets leakage *crews arrived without an understanding of what they were to do?
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