Reviews

At Magic Roofing, we believe in doing things right! So we really do care! Every time a customer leaves feedback, we listen. To gather real customer feedback, we use an independent review platform: We Love Reviews. Read below what some of our customers had to say about Magic Roofing.

You can use the form below to leave your own review. If you are not 100% satisfied with your experience with us, please contact our General Manager Matthew Marquez directly to help resolve the situation. Please contact him at 505-324-1094 or by email at matt@magicroofing.com

Reviews

4.83

124 Total Reviews | 71 Verified Customers

  • Showing 121 - 136
  • of 124 reviews

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We Love Reviews
Kara Jacks
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  • We Love Reviews
  • 11/19/2021
Really bad customer service

IT HAS BEEN A ROCKY ROAD FROM A CUSTOMER SERVICE STANDPOINT. THERE IS ABSOLUTELY NO COMMUNICATION WITH THE CUSTOMER. I LIKE THE PART OF THE ROOF THAT'S FINISHED BUT CAN'T SEEM TO GET AN ANSWER REGARDING THE UNFINISHED PORTION. ALSO THERE ARE DIVOTS IN My STUCCO ON THE UNFINISHED SIDE, LEFT BY THE LADDER LEANING AGAINST IT. I remain hopeful for a resolution



We Love Reviews
Tim Reynolds
  • We Love Reviews
  • 10/16/2019
TDReynolds Oct2019

*the project was to be completed by OCT 1, now it is the 16th and still waiting for the drywall damage to be repaired, but now I am out of time. * the siding install was done very well and organized * I like the new roof, but not sure of the crickets leakage *crews arrived without an understanding of what they were to do?



We Love Reviews
William Ragsdale
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    Value for Money

  • We Love Reviews
  • 10/19/2022
Didn't receive cooler and they left trash

Contract stated that I would receive a free evap cooler 4500 cfm. When the man came to hook it up it was the same cooler that had been there before the roofing. They removed it and just put it back. never clean up everything after they finished.



We Love Reviews
Casey Crotty
  • Professionalism

    Responsiveness

    Value for Money

  • We Love Reviews
  • 06/24/2019
Horrible experience

Multiple phone calls, techs that say they’re going to be there and don’t show up, messages not returned...heck, I couldn’t even get a return call to pay my bill. Worst experience I’ve ever had with a contractor, period.

Replies
Mark Sr
I had the same result with them. Had a leak dripping into my family room after Magic put a complete tare off and replace. Called and left emails and phone messgaes for 2 weeks to finally get a call back. I ask them if they were waiting untill the sheetrock fell. Mark
Replies
Matthew Marquez
Dear Casey, My deepest apologies your roof repair experience with us was not a good experience. Our goal is to ensure you are ultimately satisfied with our service. Matthew our lead field manager is going to contact you. I will reach out to you personally, as well. Sincerely, Kevin

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