At Magic Roofing, we believe in doing things right! So we really do care! Every time a customer leaves feedback, we listen. To gather real customer feedback, we use an independent review platform: We Love Reviews. Read below what some of our customers had to say about Magic Roofing.
You can use the form below to leave your own review. If you are not 100% satisfied with your experience with us, please contact our General Manager Matthew Marquez directly to help resolve the situation. Please contact him at 505-324-1094 or by email at email@example.com
116 Total Reviews | 57 Verified Customers
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Magic's crew was fast and efficient. I was satisfied with their prompt action on my damaged roof.
We Love Reviews
- We Love Reviews
IT HAS BEEN A ROCKY ROAD FROM A CUSTOMER SERVICE STANDPOINT. THERE IS ABSOLUTELY NO COMMUNICATION WITH THE CUSTOMER. I LIKE THE PART OF THE ROOF THAT'S FINISHED BUT CAN'T SEEM TO GET AN ANSWER REGARDING THE UNFINISHED PORTION. ALSO THERE ARE DIVOTS IN My STUCCO ON THE UNFINISHED SIDE, LEFT BY THE LADDER LEANING AGAINST IT. I remain hopeful for a resolution
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- We Love Reviews
*the project was to be completed by OCT 1, now it is the 16th and still waiting for the drywall damage to be repaired, but now I am out of time. * the siding install was done very well and organized * I like the new roof, but not sure of the crickets leakage *crews arrived without an understanding of what they were to do?
I would NEVER use this company to do any work. They have been working on Middle Fork Square for 7 months. This is absolutely ridiculous!!! That whole damn building could have been demolished and rebuilt in the amount of time it is taking them to redo the roof and stucco the building!!! Businesses are losing money daily because of this!! Workers come and go as they want, and bring their 12 packs of Budweiser along with them. Where is the management for this company??? They need to start looking into those overturned white paint buckets to see what is hiding under there!!! If you would even think of considering using this company for a roofing project, be sure and check with ALL the tenants at Middle Fork Square and ask them for their opinions!
2 years ago, Magic Roofing had done a very good job fixing another contactors mistake. Now I purchased through Lowe's Farmington,NM store Fascia, soffit and seamless gutters, I asked who the installer would be before purchasing the products, Lowe's rep said it would be Magic Roofing. Due to the past experience and a very satisfied customer, I had agreed. But due to lack of service, installation of none matching colors and delays. I WOULD USE A DIFFERENT CONTACTOR FOR THE FUTURE INSTALLATION
no body ever answers the phone ?????
I would not recommend Magic Roofing & Construction Co. Inc. My parents had them do their roof. The company had a poor lack of communication. They showed up on a Thursday took the old roof off. They didn't show up on Friday or Monday. when that said they would. This exposed our unfinished roof the weather. It snowed and rained on the roof on Sunday and Tuesday. They left a part of the roof unfinished. When we called they stated “oh they guys didn't tell.” After checking he said “ it's because we didn't have the material to do it.” They never told us when they would show up. My dad left his truck in the driveway because of that. While working on our roof they hit his truck and left a dent and a scratch. They didn't do anything for the dent or scratch. When we called they said “oh they guys didn't tell me. So I don't know if they did it.” I would choose a different company
I would not recommend Magic Roofing & Construction Co. Inc. My parents had them do their roof. The company had a poor lack of communication. They showed up on a Thursday took the old roof off. They didn't show up on Friday or Monday. when that said they would. This exposed our unfinished roof the weather. It snowed and rained on the roof on Sunday and Tuesday. They left a part of the roof unfinished. When we called they stated “oh they guys didn't tell.” After checking he said “ it's because we didn't have the material to do it.” They never told us when they would show up. My dad left his truck in the driveway because of that. While working on our roof they hit his truck and left a dent and a scratch. They didn't do anything for the dent or scratch. When we called they said “oh they guys didn't tell me. So I don't know if they did it.” I would choose a different company.
After 2 phone calls to ask for a visual inspection and quote and have no one get back with me i moved on to another roofer
With half a payment already down. I have never seen my parents so frustrated about the integrity of a company. One visit to the house and 2 at most for phone calls on updates. When you have people voice for your company, people will come to you. When you fail to meet even the slightest requirements even with half of a payment, how do you continue to retain customer's? I'd like to see this fixed
- Yelp USA
We paid them over $8500 two months ago and still do not have a roof or resolution. Endless excuses and no follow through. Beware.
- Yelp USA
This was my experience with this company. I called them and emailed them eight times to get an estimate for metal siding. Two months later they never called me back or responded to my email and never gave me an estimate. I would not recommend calling them you'll just be frustrated.
We Love Reviews
- We Love Reviews
Multiple phone calls, techs that say they’re going to be there and don’t show up, messages not returned...heck, I couldn’t even get a return call to pay my bill. Worst experience I’ve ever had with a contractor, period.
I had the same result with them. Had a leak dripping into my family room after Magic put a complete tare off and replace. Called and left emails and phone messgaes for 2 weeks to finally get a call back. I ask them if they were waiting untill the sheetrock fell. Mark
Dear Casey, My deepest apologies your roof repair experience with us was not a good experience. Our goal is to ensure you are ultimately satisfied with our service. Matthew our lead field manager is going to contact you. I will reach out to you personally, as well. Sincerely, Kevin
They did an insurance quote with the adjuster for a tree that had punctured roof and damaged gutter. It took forever (like a month) to start the job with the excuse they had to shop in the green shingles. Then they left the repair work unpainted and the gutter hanging unrepaired. I have contacted the office repeatedly and the secretary always says the same thing.." I will have to check with Matt and have him call you ". He has never called me inspire of me calling like 4 times to find out why this job had not been completed. In all of this I would not recommend this company for any work.
I'm bedridden for 9werks the roofer say my mom gave her my air conditioner float said I needed this when she came back they were gone to put piece on I had to stay in a hot house over weeks plus I was expecting them on Monday they hooked up trailer while I was asleep and they were gone to ask them to put float on for me I called many times no answer they left me me in a hot house I'm still under doctors care I can't drive or get around much , they are very heartless to do this to a disabled peer
The roofer let us know we needed a float for our air conditioning unit gave the piece to my mom , I've had surgery and was layed up bedridden for 8 weeks can't walk Achilles's tore and broken right heel,she went to get the float and when she came the guys were gone for weekend and I woke up Mondays and their garbage trailer was gone so I'm left without any air in the summer of 90degrees ,I called magic roofing and no one called be back or said nothing and today no answe